A Friendly Update For Our Pet Community
At the Templestowe Vet Clinic as healthcare professionals we take patient, client and staff health seriously, and want to offer a safe experience for all our valued clients.
Due to the recent issues facing the wider community we would have some new processes that will allow us to keep you safe, while still caring for your furry friends as best we can.
- We ask that you please remain outside the clinic upon arrival. When you arrive for your appointment please call us and a friendly nurse will come out to bring your pet inside for you. Our vet will call you on your phone while you wait outside or in your car. Once completed, our nurse will return your pet to you. We can take car payments over the phone and make any future bookings over the phone.
- Alternatively, we will offer consults over the phone via telemedicine. You will not be required to come into the clinic, as this consult will be carried out from your home with our vet assessing your pet via video conference.
If you would like to purchase food, medications or other items you can call us over the phone and we will have your items ready to collect for you. Please ensure your dog is on a lead, and your cat is in a cage upon arrival.
The main platform we will be using to perform online consultations is WhatsApp. Please see below for details on how to download this app onto your mobile phone. However, we are also flexible and willing to work with you to organise the best platform to facilitate this new system.
Extra Cleaning Processes
In order to keep our clinic as safe as possible we have increased the frequency of our cleaning and sterilisation practices. We are highly experienced with sterilisation processes, as we regularly sterilise our clinic with hospital grade disinfectant.
We want to ensure you feel as safe as possible with us, so if there is anything further that you would like to discuss with us, or to book an appointment, then please call our friendly team on (03) 9850 5046.
Warm Regards, The Templestowe Vet team.